Frequently Asked Questions

How does Build Your Own Pick & Mix work?

Choose your bag size, select your favourite sweets and we’ll freshly prepare and carefully pack your personalised mix.

Where is Ruby’s Sweet Shop based?

Ruby’s Sweet Shop is a small online business based in Perth, Scotland. We do not currently have a shop that is open to the public.

How much is delivery?

UK Standard Delivery: £3.99
Estimated delivery: 3–5 working days after dispatch.

UK Express Delivery: £5.99
Estimated delivery: 1–2 working days after dispatch.

Free UK Standard Delivery is available on orders over £30.

How quickly will my order be dispatched?

We aim to prepare and dispatch orders within 1–3 working days. Orders are not normally processed on weekends or UK bank holidays.

Will I receive tracking information?

Where tracking is available, it will be emailed to you once your order has been dispatched.

What if my order is late or missing?

Check your tracking information first. If your order has not arrived within the estimated timeframe, email hello@rubyssweetshop.co.uk with your name and order number.

What if my order arrives damaged or incorrect?

Contact us as soon as possible and preferably within 48 hours. Please provide your order number, a description of the problem and photographs of the product and packaging.

Where can I find allergen information?

Ingredients and allergen information are available with the relevant products and sweet selections. Please read our Allergen Information page carefully before ordering.

Allergen and ingredient information will also be supplied with your order.

Can you guarantee that products are allergen-free?

No. Our sweets are stored, handled and packed in an environment where different allergens are present.

Although careful procedures are followed, we cannot guarantee that any product will be completely free from traces of allergens. Our products may therefore be unsuitable for someone with a severe allergy.

Please contact us before ordering if you have a food allergy or intolerance.

Are vegan and vegetarian sweets available?

Yes. Suitable products are identified using information supplied by the manufacturer or supplier.

Please check each product before ordering because not all of our sweets are vegan or vegetarian. A vegan label does not automatically mean that a product is suitable for someone with a food allergy.

Can I change or cancel my order?

Email us as soon as possible. We will try to help, but changes cannot be guaranteed once preparation has started, and orders cannot normally be changed after dispatch.

Do you accept returns?

Because we sell food, opened or unsealed products cannot normally be returned for food safety and hygiene reasons.

Eligible unopened products may be returned in accordance with our Returns and Refunds Policy. Your statutory rights remain unaffected if an item is faulty, damaged, unsafe or not as described.

How should I store my sweets?

Keep your sweets sealed in their original packaging in a cool, dry place away from direct sunlight, heat and moisture.

How can I contact you?

Use our Contact Us page or email hello@rubyssweetshop.co.uk.

We aim to respond within two working days. Please include your order number if your question concerns an existing order.