Collection & Delivery Information
We carefully prepare and pack every Ruby’s Sweet Shop order from our premises in Perth, Scotland.
Collection & Delivery options
We currently offer delivery throughout the UK.
UK Standard Delivery – £3.99
Estimated delivery time: 3–5 working days after dispatch.
UK Express Delivery – £5.99
Estimated delivery time: 1–2 working days after dispatch.
Free UK Standard Delivery
Available on orders of £30 or more.
The available delivery options and final cost will be displayed at checkout.
Collection
You can collect your order in store at Ruby’s Sweet Shop! We aim to have orders ready within 24 hours, excluding weekends. Just send us a message or email to arrange a collection time that suits you.
Order processing
We aim to prepare and dispatch orders within 1–3 working days. Orders are not normally processed or dispatched on weekends or UK bank holidays.
During busy periods, new product launches and seasonal events, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.
Tracking
Where tracking is available, your tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Please allow some time for the courier’s tracking system to update after receiving your dispatch confirmation.
Delivery times
Delivery times are estimates and begin from the date your order is dispatched, not the date it is placed.
Although we will always do our best to ensure your order arrives within the estimated timeframe, delivery dates cannot be guaranteed because delays may occasionally occur outside our control.
Delivery address
Customers are responsible for checking that their name, delivery address and postcode are correct before completing an order.
If you notice a mistake, please contact us as soon as possible at hello@rubyssweetshop.co.uk. We may be able to amend the address if the order has not yet been dispatched.
Once an order has been dispatched, we may be unable to change or redirect it.
Missing orders
If your order has not arrived within the estimated delivery period, please check your tracking information and contact us at hello@rubyssweetshop.co.uk.
We will investigate the delivery with the courier. Please contact us directly rather than attempting to resolve a lost parcel solely with the courier.
Damaged orders
We take great care when packing every order. If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.
Please include:
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Your full name
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Your order number
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A description of the damage
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Clear photographs of the damaged item, internal packaging and external parcel
Please keep the product and packaging until we have reviewed the issue, as the courier may require further evidence.
If your order is confirmed as damaged in transit, we will offer an appropriate replacement or refund in accordance with your statutory rights.
Warm weather
During warmer weather, products containing chocolate may soften or melt while being transported. We may delay dispatch where necessary to protect product quality and will contact you if this affects your order.
Contact us
For questions about an order or delivery, please email: